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Project Details
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Smart Appliance Repair Experience
The Smart Appliance Repair Experience project was created to revolutionize how homeowners get their appliances fixed. By combining Fixzen’s scheduling platform with real-time technician tracking and a seamless online booking system, we delivered a fast, transparent, and stress-free repair process for customers.
Fixzen aimed to eliminate the common pain points of appliance repair missed appointments, unclear pricing, and slow service while keeping the process affordable and reliable.
Objectives
- Reduce average service wait time by 50% through optimized scheduling.
- Offer upfront, transparent pricing before the technician arrives.
- Enhance customer experience with live technician tracking and updates.
Approach & Solution
- Smart Scheduling System
- Transparent Pricing Integration
- Technician Tracking & Alerts
- Service Quality Focus
- Promote eco-friendly operations
Key Features
- Live Technician Tracking
- Instant Online Payment
- Multi-Brand Expertise
- Same-Day & Scheduled Appointments
- 30-Day Service Guarantee
Results
- 45% Faster Service Completion
- Reduced Call Center Costs by 40%
- 97% Customer Satisfaction
- Expanded Coverage to 15+ Cities
Client Feedback
Homeowner
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Property Owner
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Café Owner
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Ready to Launch Your Own Appliance Repair Project?
Because Your Home Deserves the Best
Fixzen combines expert technicians and a hassle-free booking process to keep your home running smoothly on your schedule.
